Shipping and Delivery
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Free Shipping: We offer free shipping on orders over $100 for customers in the US and Canada.
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Delivery Times: Please note that our products are shipped from South Korea, and delivery times may vary depending on your location. You can expect your order to arrive within 5 to 12 working days. We appreciate your understanding and patience as we continue to grow our operations.
Size Exchange
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For K-nerdy Club Members (US and Canada): We're delighted to offer free exchanges.
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For Non-Members (US and Canada): There will be a $20 exchange fee. We encourage you to consider becoming a member to enjoy this and other exclusive benefits.
International Shipping
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Do you ship internationally? Yes, we do offer international shipping.
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Shipping Costs for International Orders: The shipping cost for international orders may vary depending on the destination and the weight/size of your items. You can check the specific shipping cost during the checkout process. Our system will provide you with accurate shipping rates based on your shipping address and selected items.
Returns and Refunds
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Return Policy: Our return policy allows you to return most items within 14 days of receiving your order. To be eligible for a return, the item must be in its original condition, unworn, and with all tags and labels intact.
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Initiating a Return: To initiate a return, please log in to your account, go to the order history, and select the order containing the item you wish to return. Follow the instructions to request a return. If you checked out as a guest, please contact our customer support for assistance.
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Refund Timeline: Once your return is received and inspected, we will process your refund within 5-10 business days. The exact time it takes for the funds to appear in your account may vary depending on your payment method and financial institution.
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Restocking Fee: Yes, there may be a restocking fee for returns. The restocking fee is typically 10% of the item's purchase price and will be deducted from your refund. However, this fee may vary for certain items, so please review our return policy for specific details.
Customer Support
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Hours of Operation: Our customer support team is available from 10 AM to 4 PM on weekdays.
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Outside Business Hours: If you need assistance outside of these hours, please feel free to leave us a message, and we will do our best to get back to you as soon as possible to address any inquiries or concerns.